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Air Ambulance Kent Surrey Sussex
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A message from our CEO

Air Ambulance Kent Surrey Sussex (KSS) has been closely following the rapid developments of the Coronavirus (COVID-19) pandemic and continually modifying our practice to protect the health and wellbeing of our patients, staff, volunteers, partners and wider communities. As CEO of Team KSS, I would like to share our thoughts and approach for ensuring the sustainability of our service during these unprecedented times.

Due to the inspirational support of our donors, volunteers and supporters in combination with the effective working practices we have in place, KSS is in a strong and resilient place to be able to react to this crisis and provide as much support as we can to our remarkable NHS.

I am more proud than ever of our incredible and committed team who, across many roles in Team KSS, continue to work tirelessly to provide and support the highest possible standards of pre hospital emergency care in our current climate of challenge and uncertainty. We are working incredibly hard to overcome the challenges we now face as an organisation, to allow our critical service to continue in the communities that we serve with our patients and our people at the heart of all that we do. We have made all the necessary changes required to mitigate any risks we now face.

Please be assured we are following all current advice from Public Health England (PHE), taking all necessary precautions to protect our patients, staff and volunteers. We have an inspirational cross organisational team who continue to show the highest levels of dedication to their various roles and compassion to our patients as well as supporting each other. We also need to protect our team and are continuously monitoring best practice and guidance to ensure we can do this to the best of our ability.  Following government guidance all staff non-essential to the actual delivery of our service are working from home.

As a charity, we speak about the desire to make a difference to the lives of people in our communities and enable the best possible outcomes for our patients. We could not do this without the generosity of our supporters who continue to inspire us with their dedication to Team KSS. The need for that support is paramount now more than ever, as our ability to fundraise in the community is so greatly reduced. There are ways people can still help us and we are working on developing an innovative and dynamic fundraising strategy that will allow us to continue to fund our service and meet the needs of the community. We are currently reviewing all fundraising activity and we will provide further information as these plans are developed. If you require advice about any fundraising activity you are involved in, please contact our Community Team via email or call 01634 471900 for further information and we will be pleased to offer support.

As always, we are indebted to all our amazing volunteers who provide invaluable help and support. The health and wellbeing of our volunteers is a priority and as such we have paused all volunteer activities and will monitor this situation frequently.

I would strongly encourage all our supporters to follow government guidelines on hygiene and social distancing, to help protect yourself and others. For more guidance outlined by the government click here.

Going forward our priorities are twofold. Firstly, to ensure the sustainability of our critical service whilst ensuing the health and safety of our staff.

Secondly, we are also investigating, alongside our partners, what additional support and care we could provide to protect the wellbeing of our communities.

I have been humbled by the visible outpouring of support to both the ambulance service, the wider NHS and the charity sector, and the acknowledgement that charities play such a vital role in supporting our healthcare services. This support and collaborative working is more important now than ever, to ensure we can come together to reach as many patients as possible and provide continuity of care.

I call on each and every one of you to join us in helping to support the safety and health and wellbeing of our communities. I know that together we can achieve truly great things and be proud of how we came together in a time of crisis to show our care and support.

Please check our website and my blog regularly for updates and further information on our emergency response.


Please take care of yourselves and each other.

David Welch


David Welch - CEO
David Welch - CEO