Carol's Story

My name is Carol. I’m not a pilot, a doctor or a paramedic – I’m a dispatcher here at the charity.

This means I send our crews to help the right people at the right time. As spring approaches, I want to thank you for your support because it means we can continue helping people when they need us most. 

I am proud to be one of six dispatchers trained and employed by Air Ambulance Kent  Surrey Sussex. We work independently within the emergency call centre where, each day, over 2,000 people dial 999. This means that during every minute of every day, one of us is looking out for you - even at night time and on Bank Holidays!
Most 999 calls are taken care of without our involvement. My job is to identify the handful of people each day who are in a life-threatening condition – people who really don’t have time on their side. Working with a set of criteria, we consider the patient’s condition and identify those who need a much higher level of care – something our crews are able to bring. As you can imagine, people who dial 999 are often panicking and in shock, so we draw on our training and experience to make sure we always make the correct decision. 
But my job doesn’t end there. We also liaise with other emergency services and give logistical support to our crews, from the minute they take off until they land back at the base.
I remember one particular incident where a young boy had been hit by a car. I knew 
I needed to keep an eye on this call and then, knowing that he could be in a life-threatening condition, I dispatched a crew immediately. They flew to the scene and put the youngster into an induced coma before flying him to a major trauma centre. 
our base. This is always a bit emotional because it makes me feel so proud of the difference we, as a team, can make to people who need us.
 
Most 999 calls are taken care of without our involvement. My job is to identify the handful of people each day who are in a life-threatening condition – people who really don’t have time on their side. Working with a set of criteria, we consider the patient’s condition and identify those who need a much higher level of care – something our crews are able to bring. As you can imagine, people who dial 999 are often panicking and in shock, so we draw on our training and experience to make sure we always make the correct decision. 
 
But my job doesn’t end there. We also liaise with other emergency services and give logistical support to our crews, from the minute they take off until they land back at the base.
I remember one particular incident where a young boy had been hit by a car. I knew 
I needed to keep an eye on this call and then, knowing that he could be in a life-threatening condition, I dispatched a crew immediately. They flew to the scene and put the youngster into an induced coma before flying him to a major trauma centre. 

It was wonderful to meet the young boy and his parents when they came to visit our base. This is always a bit emotional because it makes me feel so proud of the difference we, as a team, can make to people who need us.

I enjoy every aspect of my job. The best part is knowing that I send our crews to help the right people at the right time – knowing that I’m making a difference. 
It’s not just me and the people I work with who make a difference. By supporting us, you make a difference too. We would be so grateful if you could do a little extra to help by purchasing or selling some tickets for the 2019 Spring Draw. You could win £5,000 whilst knowing you have helped someone in need. 

Thank you once again for your support and good luck in the draw!

Carol Lewis
Dispatcher 

P.S. If 185 people sold 2 books each, it would raise £3,700 – enough to save a life!

 
 

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