The Care Quality Commission (CQC) is the regulator of health and adult social care services in England. Its aim is to ensure better care for everyone. From 1st April 2010, air ambulance service providers must be registered with the CQC. To do this they must comply with a number of “essential standards of quality and safety” set out by the CQC. The aim of this system is to make sure that people can expect services to meet essential standards of quality and safety that respect their dignity and protect their rights. The CQC is focused on outcomes rather than systems and processes, and places the views and experiences of people who use services at its centre. Therefore, the CQC encourages people to share their experiences with them, so that they can use this information to ensure our service continues to meet essential standards of care.

You can contact the CQC by phone on 03000 616 161

Visit their website.

Or by post to: Care Quality Commission, Citygate
Gallowgate, Newcastle upon Tyne NE1 4PA

Or by email at enquiries@cqc.org.uk

Louis Parvin

“So many people helped and looked after us but I honestly believe the actions of the Air Ambulance saved his life. It’s frightening to think the service just relies on...

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