Zero tolerance

We operate a zero tolerance policy to safeguard staff and patient welfare. Our crews will always show due respect and courtesy when dealing with patients, their relatives and the public. In return, we expect this courtesy to be reciprocated; no form of aggression, verbal or physical in nature will be tolerated and may result in the individual(s) being reported to the police.

David Johnstone

“When the air ambulance arrived I thought it must be quite serious but I wasn’t aware of the level of expertise and equipment on board.”

David Johnston was helping a...

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