Meet the Dispatchers
Our HEMS Dispatchers are an absolutely vital part of the delivery of our life-saving service. Their role involves screening an average of 1,500 emergency 999 calls by day, and 1,000 by night. They ensure that our crews are sent to the most critically ill and injured patients who will benefit most from the advanced interventions that only our crews can bring directly to the scene.
Alongside call selection, they are responsible for flight following to ensure the safety of our crews and logistical support to aid the identification of suitable landing sites, which is particularly important by night. They also organise transportation for our crews back to base after an incident.
Our HEMS Dispatchers fulfil a very challenging and important role within the charity, and you can find out more about them below!
Nathan Antino, HEMS Dispatcher
I first started my career with the NHS working for 111 in 2013, over the next 5 years I moved to ambulance control and worked my way up to being the team leader for the Emergency Medical Advisors (call takers). I’ve always had a natural affinity for working behind the scenes rather than being on the front line, so the role of HEMS dispatcher seemed perfect for me. The work the team does is amazing and I wanted to be a part of that ‘well-oiled machine’. Outside of work, when I’m not spending time with my partner binge watching shows on Netflix, I’m normally found playing drums in a touring punk band.
Mark Bushell, HEMS Dispatcher
I joined the South East Coast Ambulance Service (SECAmb) as a 999 call taker in 2014, before progressing to dispatcher in 2015. Previous to this I have 12 years dispatch experience working for various organisations including the Police and Highways Agency.
I joined the Air Ambulance team in May 2017 and haven't looked back since. I am so proud to be working for this amazing charity and alongside their passionate team. The dedication of all the staff is second to none, and witnessing first hand the work that goes into the life saving treatment is truly inspiring.
I live in East Sussex with my wife and three young children. I am a mad football fan and enjoy most other sports.
Rachel Knight, HEMS Dispatcher
I joined South East Coast Ambulance Service (SECAmb) in 2005 as a call taker answering 999 calls from the public. I then worked my way up to become a Senior Resource Dispatcher which, rather than answering calls, involved coordinating the dispatch of ambulance crews. I enjoyed my time at SECAmb and it was an amazing experience to help the public when they needed us. No two days were ever the same.
When I heard about the role of HEMS Dispatcher for Air Ambulance Kent Surrey Sussex, I was really keen to join the team and feel very privileged to have been successful. To be involved in ensuring our crews can give the best possible care to the most seriously injured patients, and to work alongside such a caring and dedicated team of doctors, paramedics and pilots is an amazing honour.
I admire all those who donate and support this charity, and I am looking forward to getting involved in some fundraising.
Ed Lambert, HEMS Dispatcher
I recently joined the charity as a HEMS Dispatcher, following four years with South East Coast Ambulance Service (SECAmb). I fulfilled a variety of roles during this time, my main role being Resource Dispatcher. Prior to this, I spent ten years in a management role in the luxury hotel industry which took me all over the South of England, meeting a diverse collection of people.
Since joining the charity I have witnessed the high level of dedication and enthusiasm from all its staff and volunteers first hand. All who support the Air Ambulance are truly inspiring, and I am very proud to be a part of it.
Carol Lewis, HEMS Dispatcher
I joined South East Coast Ambulance Service (SECAmb) in 2006 as a Resource Dispatcher. During this time I was also a CAD facilitator, ICCS super user and mentor for new call takers and dispatchers. I have also been a Community First Responder in my local town of Faversham for the past five years with SECAmb.
I joined the charity in January 2016 and feel privileged to work with such a professional, dedicated and very friendly team.
In my spare time I enjoy walking, swimming and listening to music but most of all I love spending time with my two beautiful grandchildren, Chloe and Jack.
Amanda Sands, HEMS Dispatcher
Before joining Air Ambulance Kent Surrey Sussex I worked at South East Coast Ambulance Service (SECAmb) for seven years as a 999 call taker and Response Desk Co-ordinator, working closely with the organisation’s large group of Volunteer Community First Responders.
I have always had great respect for the work of the charity, and was thrilled to be offered the opportunity to be part of the team. I’m extremely proud of my role within the charity, and feel very privileged to work with such an inspiring group of Doctors, Paramedics and Pilots, who make a real difference, and of course the fundraisers and supporters who make it all possible.
I’ll never fail to be moved when I see the aircraft overhead or hear them prepare to take off, knowing how much their dedicated and professional care will help our region’s most critically injured and sick patients.