Our HEMS Dispatchers are an absolutely vital part of the delivery of our life-saving service. Their role involves screening an average of 1,500 emergency 999 calls by day, and 1,000 by night.
They ensure that our crews are sent to the most critically ill and injured patients who will benefit most from the advanced interventions that only our crews can bring directly to the scene.
Alongside call selection, they are responsible for flight following to ensure the safety of our crews and logistical support to aid the identification of suitable landing sites, which is particularly important by night. They also organise transportation for our crews back to base after an incident, which is sometimes required if our Marden based helicopter has gone offline after 8pm.
Our HEMS Dispatchers fulfil a very challenging and important role within the charity, and you can find out more about them by following the link below!