Air Ambulance Kent Surrey Sussex
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Self Exclusion Information

The Kent, Surrey & Sussex Air Ambulance Trust are aware that lottery members, for personal reasons, may wish to exclude themselves from our weekly lottery draws. We are able to assist members to do this at any time, all you need to do is download a form here and send it to us. Just pop the form in an envelope and simply write ‘Freepost Air Ambulance Promotions’ on the front and it will reach us.

Once you have sent this information, a member of the lottery team will then contact you confidentially and discreetly, without need to discuss the reason for the self exclusion, to explain our procedure and confirm that this action has been taken.

Members wishing to exclude themselves from the charities weekly lottery draws will be unable to re-join or receive any correspondence with regards to lottery for a period of at least 6 months. During such time it will not be possible for the account(s) to be re-opened for any reason.


If you are currently paying for your membership by standing order then you will need to contact your bank immediately. Any monies outstanding on your lottery membership will be refunded to you.
Please note that this is not a cancellation form, if you wish to cancel your membership then please call 01634 471 900 and speak to a member of the lottery team.

Playing our lottery should be a fun way of helping our charity. If gambling stops being fun and you feel that you need any help, advice or support you should visit or call 0808 8020133 for free, 7 days a week, 8am-Midnight.

Self-exclusion is a facility for those that have decided that they wish to stop gambling for at least six months and wish to be supported in their decision to stop. If you think you are spending too much time or money gambling – whether online or in gambling premises – you can ask to be ‘self-excluded’ by completing the form below:

Counselling and Support Services

Are you gambling more than you really want to? If you or a family member feel that you are experiencing problems with gambling, you can seek advice and support from trained counsellors at BeGambleAware by calling the National Gambling Helpline on 0808 8020 133 or by visiting their website

Software is available to prevent an individual computer from accessing gambling internet sites – please see for further information.

Air Ambulance Promotions Ltd. - Self Exclusion – Policy Document

Created - November 2013
Reviewed - January 2018
Reviewed by – James Cook

1 General

1.1 Air Ambulance Promotions Ltd. has procedures in place to allow an individual to self-exclude from our lotteries for a length of time.

1.2 When an individual takes this option, the minimum time period for self exclusion will be 6 months, with the maximum period being set at 12 months. At such time the individual may need to further their exclusion or safely return to participate in the lottery.

2 Action

2.1 During this period we will take all reasonable steps to refuse service, or to otherwise prevent an individual who has entered a self-exclusion agreement from participating in gambling with Air Ambulance Promotions Ltd. A request for self-exclusion will be effective immediately with no cooling off period.

2.2 We will take all reasonable steps to prevent any marketing material being sent to the individual. We will remove the name and details of a self-excluded person from any marketing databases or otherwise flag them as an individual to whom marketing material must not be sent, within 2 working days of having received the completed self-exclusion notification.

2.3 The self-exclusion request will be entered on to the lottery software system, and will block any further requests from the individual to partake in gambling by using the following fields of data: forenames, surname, address and postcode and telephone number.

2.4 An individual requesting self-exclusion will be informed as to what self-exclusion is, and will be provided information on gambling support agencies, which in the main will include: – telephone number 0808 8020133

Requests for self-exclusion may be accepted in writing to:

Air Ambulance Promotions Ltd.
Rochester City Airport
Maidstone Road

or via telephone on 01634 471 900.

2.5 Individuals who choose to self exclude themselves from our lottery can do so confidentially and will be handled in a discreet manner by our staff. Individuals must complete a self exclusion form which includes the facility to provide a signature.

2.6 The individual’s lottery account will be closed. Any balances on the account paid in advance of future draws will be refunded. During the period of self-exclusion, the individual will in no way be entered into any Air Ambulance Promotions Ltd. lottery.

3 Expiry

3.1 Once the self-exclusion period expires, if the individual wishes to recommence participating in one of the lotteries promoted by us, he/she must request in writing that they wish to be removed from the self-exclusion register. Once we receive this letter the individual will be given one day to cool off before being given the opportunity to recommence participation in one of our lotteries.

3.2 The individual must be the one to take positive action to gamble again and no contact will be made by Air Ambulance Promotions Ltd. until contact has been made by that individual.

Air Ambulance Promotions Ltd. reserves the right to update and amend this policy at any time.